Refund Policy

MU Beyond offers optional donations and digital rewards. Please read this before purchasing.

Digital nature

WCoin, VIP time, keys, vault entitlements and similar goods are virtual. Once delivered to your account or vault, they are generally non-refundable.

When we can help

• Duplicate charge or confirmed payment provider error.
• Purchase completed but reward clearly not delivered after our team verifies the payment.
• Unauthorized transaction that you report promptly with evidence.

How to request

Open a ticket on the official Discord (discord.gg/Zg3f6gy8Th) with payment reference, account name and UTC time. Do not share passwords or payment card numbers in public channels.

Chargebacks

Unfounded chargebacks may lead to account suspension while we investigate. Contact us first so we can resolve delivery issues quickly.

Last updated: 28 October 2026